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Commotion Agency Ltd
3rd Floor, Old Stock Exchange
St Nicholas St, Bristol BS1 1TG

Who to pitch when your buyer is not your customer

Who to pitch when your buyer is not your customer

If you have developed a better material, the obvious first call is the large company that already makes materials like it. That is usually the wrong call. To an established manufacturer you are a threat to plant they have already paid for, and the meetings that follow can absorb a year without producing a decision. The faster route often runs through the brand at the end of the chain.

Why the obvious buyer stalls

Put yourself in the position of a large chemical manufacturer when a spinout arrives with a process that makes their current product line look expensive and dirty.

They have capital tied up in existing plant. They have customers under contract for the current product. They have an internal roadmap that somebody has staked their promotion on. Your technology, if it works, is a problem for all three. Taking the meeting costs them almost nothing and tells them exactly what you are working on, which is useful information regardless of whether they ever buy.

So the meetings continue. There is genuine interest in the room, because the engineers find it interesting, and there is no decision, because nobody in the building is rewarded for making one. Founders read the interest as progress and keep going back. Eighteen months later the runway is shorter and the relationship has produced nothing but a non-disclosure agreement.

None of that is bad faith. It is the rational behaviour of a company in that position, and it is predictable enough that you should plan around it rather than be surprised by it.

What pull through means

The alternative is to go over the top of them.

Somewhere further along the chain is a company whose name is on the product, whose customers care about the thing your technology improves, and who has made a public commitment with a date attached. That company does not buy your material. They buy the finished component, several steps downstream. But they can specify what goes into it.

The investor Greg Smithies describes this with a car manufacturer. Do not pitch your new green plastic to the chemical giant, because to them you are competition. Pitch it to the brand with the emissions target and the marketing problem. If they decide they want it, their tier one suppliers are told, and the chemical manufacturer who would not return your calls now needs to understand your process in order to keep the account.

The direction of the conversation reverses. You stop being a supplier trying to get on a roadmap and become a requirement somebody else has to meet.

How to find the company with the problem

The useful question is not who could use this. It is who is already being paid to solve the problem this fixes.

That points at three things. A regulatory deadline with a date on it, which creates budget and urgency that nothing else does. A public commitment, the kind that appears in an annual report and has a named executive attached to it. Or a customer-facing claim the company already makes and would struggle to keep making without something like your technology.

When you find a company where all three overlap, you have found the right target. When you find one where none of them apply and the only benefit is that your version is technically better, you have found a company that will be polite and do nothing.

The other half of the job is finding the individual. A large brand contains one person whose objectives include the problem you solve, and a few hundred who have never heard of it. Getting to that person is what targeted campaign work is actually for, and it is why our LinkedIn and demand generation work starts with mapping roles rather than industries.

How to approach a company that does not buy your product

The approach has to be built around their problem, not your technology, because they have no frame for your technology at all. They are not a materials company.

What they understand is a commitment they have made and might miss. So the opening is about that, with your technology as one route to meeting it. The proof they need is different too. A manufacturer wants process data. A brand wants to know it will not fail publicly, that the supply exists at volume, and that specifying it will not create a story they have to manage.

That is a communications problem more than a technical one, and it is where film does real work, because a brand team needs to see the thing existing before they will put their name near it. The argument for that sits in belief or evidence.

Where this does not work

There are two limits to this to be aware of, because this strategy gets recommended more often than it applies.

It does not work when nobody downstream feels any pressure. If your improvement is purely a cost saving to the manufacturer, with no consequence a brand would ever notice, there is no pull to create and you should go and negotiate with the manufacturer properly, from a position built on data rather than enthusiasm.

It also takes longer. You are working through an extra party, and large brands are slow, cautious and full of people who can say no. A company with nine months of runway should not start here. The compensation is that the outcome is more durable, because a specification written into a brand’s requirements survives the departure of the individual who championed it, which an enthusiastic contact at a manufacturer does not.

There is a version of this that Ceres Power ran differently and worth knowing about. Rather than working around a large manufacturer, they made one their first licensee and then used that relationship as the credential that opened the next set. Both routes are solving the same problem, which is that a small company has no standing until somebody large has taken it seriously in public.

What to do first

Before any outreach, write down the chain from your technology to the end consumer, every step, with the company names you know at each one. Most founders can do this to two steps and then guess, and the guessing is where the strategy fails.

Then, for each step, write down what would have to be true for that company to want this, and whether anybody there is currently accountable for it. The step where you can name a person and a deadline is your target. If no step produces a name and a deadline, the honest conclusion is that you have not yet found the commercial problem, and the next piece of work is customer discovery rather than campaigns.

If you want help mapping that chain and finding the people in it, a 20 minute call will tell you whether it is worth doing. The Albotherm project shows how the website and film work supports that kind of conversation once it starts.

Frequently asked questions

What is supply chain pull through?

It is a route to market where you persuade the company at the end of the chain to specify your technology, so that their existing suppliers have to adopt it in order to keep the account. Instead of selling to a manufacturer who sees you as a competitor, you create demand above them that they have to satisfy.

Why do established manufacturers stall new technology?

Because a genuinely better process threatens plant they have already paid for and product lines they currently sell. Taking a meeting costs them nothing and tells them what you are doing, so the meetings continue while the decision does not. The delay is a rational response to their position rather than bad faith.

How do you find the right company to target in a supply chain?

Look for the point in the chain where your benefit becomes a problem somebody is already paid to solve. That is usually a regulatory deadline, a public emissions commitment or a customer-facing claim. The company with a dated obligation and a named person accountable for it is the one worth approaching.

How long does supply chain pull through take?

Longer than selling to the nearest customer, because you are working through an extra party and large brands move slowly. The trade is that the outcome is durable, since a specification written into a brand’s requirements survives changes of personnel in a way that an enthusiastic individual contact does not.

Should we stop talking to manufacturers altogether?

No. Keep those conversations running, but treat them as intelligence gathering rather than pipeline, and stop forecasting revenue from them. If pull through starts working, those same manufacturers become the people who deliver your technology at volume, and the relationship you have already built makes that faster.

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